At ReFridge, we know that when it comes to walk-in cooler and freezer parts, it’s not always easy to know exactly what you need—or how to install it. That’s why we’ve pulled together some of the most common questions we hear from customers to make your experience smoother, faster, and more confident. Whether you’re replacing a gasket or installing a new viewing window, we’ve got answers.
1. How do I know what gasket I need?
Identifying the right door gasket is all about size and profile. Start by measuring the width and height of your existing gasket and note the shape of the insert (dart, push-in, magnetic, etc.). If you’re unsure, check out our Measuring Gaskets video or send us a photo—we’re happy to help match it.
2. What’s the difference between a heated and non-heated window?
Heated windows are designed for freezer doors or humid environments where condensation and frost are a concern. The built-in heater keeps the glass clear. Non-heated windows work great in cooler settings without those moisture challenges.
3. Can I install these parts myself?
Absolutely! Many of our products are designed with DIY installation in mind. From door gaskets to light switches and closers, we offer detailed product descriptions and how-to videos to walk you through the process. If you’re comfortable with basic tools, you can handle most installations without a technician.
4. How fast will I get my order?
We ship fast! Most orders are processed within 1–2 business days, and we offer multiple shipping options to fit your timeline. Shipping speed can vary depending on the product and your location, but we do our best to get parts out the door quickly.
5. What if I don’t see the part I need?
Let us know! We’re always updating our inventory, and we have access to a wide range of OEM and custom parts. If you’re having trouble locating a specific item, contact our team and we’ll help to track it down—or point you in the right direction.
6. Are ReFridge parts compatible with all walk-ins?
We carry a wide selection of universal and brand-specific parts, so chances are good we’ve got what you need. Still, if you’re unsure, reach out with your walk-in brand and model number (if available), and we’ll confirm compatibility.
7. Do you sell custom-sized items?
Yes! From custom gaskets to specialty heater wire and rain roofs, we can provide tailored solutions to fit your exact specifications. Just contact us with your dimensions and requirements—we’ll take it from there.
Still Have Questions?
We’re always here to help. Reach out to our support team via phone, email, or our contact form, and we’ll get you the answers you need.
