Returns & Cancellation
RETURNS – Returned products must be of current manufacture, unused, in resalable condition and securely packed to reach U.S. Cooler (d.b.a. Walk-in Cooler Parts) without damage. Any cost incurred by U.S. Cooler to put product in original condition will be charged to purchaser. Returns must be initiated within 30 days of the package delivery date. No returns will be accepted after this 30 day period. Returns will be subject to a 25% restocking charge and purchaser will be responsible for any and all freight, packaging and insurance costs in the return of the product. All returns must be issued a return merchandise authorization (RMA) number from U.S. Cooler before any return will be accepted. Once a RMA number has been issued, customer must return merchandise within 10 days in order to receive credit. If merchandise is received within 10 days and is in resalable condition, a credit will be issued within 10 days of receipt. Due to the custom nature of non-stock “special order” or “custom cut” items, no returns will be accepted for such merchandise. Please consult U.S. Cooler or walkincoolerparts.com if you have any questions regarding non-stock merchandise prior to ordering. No exceptions will be made.
CANCELLATION – Any cancellation of a Product order, once confirmed and paid for by Purchaser, but prior to shipment, must be approved by an officer of Walk-in Cooler Parts and may be subject to restocking and other charges. Once the Product(s) is shipped, Purchaser can no longer cancel the order.
Please complete the form below to request an RMA number.